Ever wonder what could happen if you take on the voice of your favourite celebrity, an animal or an alien?…
Autodialers are increasingly becoming an indispensable tool for small business for marketing and CRM services. Enterprises that deal with a…
Call recorder apps for iPhone are most useful when you want to go over an important call several times. Best…
Interactive Voice Response systems are an answer to uncertain times where you have to ensure uninterrupted customer service irrespective of…
Zoom is undoubtedly one of the most popular names in the video space. This tool has made video conferencing and…
One of the most common tools used for communicating and developing business relations abroad is an international calling app. Businesses…
“Calls may be recorded for training and quality purposes.” You must have heard this line while you called customer care…
Call center agents need to evolve and better address the needs of customers continually. There is a seemingly endless number…
We saw a lot of changes to the call centre landscape in 2018. From the use of messaging apps to…
When a person is being circled as a prospect, connecting through call is usually the first step in making a…